Help
Returns
If a candle is not right for you, send it back within 30 days of delivery for a full refund.
How to return
- Write to us at [email protected] with your order number and the candles you want to return.
- Pack the candles in their original box if you still have it. We will send you a prepaid label for the EU, or the address for the US.
- Drop the parcel off within 14 days. We refund you within 5 working days of receiving it, to your original payment method.
What can be returned
- Unused, unlit candles in the condition you received them
- Gift sets, complete and unused
- Lit candles cannot be returned, unless they are faulty
A light white bloom on the surface is not a fault: it is natural to pure beeswax and wipes away with a soft cloth. See Candle care.
Costs
Returns within the EU are free with our prepaid label. Returns from the US are at your own cost; we recommend a tracked service.
Damaged or faulty
If something arrives broken or burns badly, please send us a photo within 14 days of delivery. We will send a replacement or refund you, and you do not need to return it.
Your right of withdrawal
Customers in the EU also have a legal right to withdraw from the purchase within 14 days of delivery, without giving a reason. Our 30-day returns go further than this right and do not limit it. The full withdrawal notice and model form are part of our Terms.
